If after trying all of these steps you are still unable to connect Express VPN, contact the support team.
Below the On button, click the three-dot icon beside the location display box.Here’s how you can switch to another VPN server location: Choose and click any of the protocols listed.Ĭonnecting to a different VPN server location might also achieve the same success as switching to another protocol and prompt Express VPN to run properly again.
Here’s how you can switch to another protocol: Some users have found that simply changing to a different protocol fixes the issue of their Express VPN malfunctioning.
Here’s how to turn off the battery optimization for most Android devices: You may have to turn it off and see if it will work. Turn Off Your Device’s Battery Optimizationįor some Android devices, turning on the battery optimization can cause your Express VPN to disconnect. Click the gear icon next to the VPN apps that are not Express VPN.Here’s how to remove other VPN apps installed on your device: You will have to remove these other VPN apps from your device. If you have another VPN app installed on your device aside from Express VPN, this might be getting in the way and is preventing Express VPN from functioning properly. Close the “Control Panel” window and refresh your desktop so that the changes can take effect.
Click “Turn off Windows Defender Firewall” for both Private and Public network settings.On the left tab options, click “Turn Windows Defender Firewall on or off.”.Here’s how to disable your Windows Firewall: Temporarily disabling your Windows Firewall might solve this issue. Add Express VPN to the list that appears.Īside from your antivirus, the Windows Firewall can also prevent unknown third-party apps from working as part of its security features.Depending on your antivirus software, look for the “Exception,” “Exclusion” or “Whitelist” option and select it.Here’s how to include Express VPN in your antivirus’ whitelist: This might be what’s causing your Express VPN to stop working.
Most antivirus software tend to block unknown third-party apps to protect the end-user from security threats. Doing so will stop your antivirus from blocking it and stopping it from functioning. This means you will add it to the Exceptions list of your antivirus. You can opt to whitelist Express VPN instead if you don’t want to disable your antivirus. Include Express VPN in the Antivirus Whitelist
Go to the “Networking” tab and double-click on “Internet Protocol.”.Right-click on the active connection and click “Properties” on the pop-up dialog box.Remain disconnected from your Express VPN.If you are unsuccessful in trying to access any website, you need to fix your internet connection.įor Windows users, here’s how to fix your internet connection:.If you are able to access any website, then your internet connection is working just fine. Here’s how you can check if your internet connection is working properly: In this case, your internet connection might be unstable or not working properly. Sometimes, our problems are best solved through the simplest of solutions.
Check the Status of Your Internet Connection One of these guides is bound to make it work properly again so read on. This doesn’t mean that it is entirely failproof and exempted from experiencing system issues.īecause there are many reasons for what is possibly causing your Express VPN to malfunction, we’ve provided below some ways that you can try. We may earn a commission when you buy using our links.Īre you unable to connect to your Express VPN for some reason?Įxpress VPN is indeed part of the top list for VPN solutions.